What We Collect and Why We Need It
When you open an account with us, we collect the information you provide directly — your name, email address, mobile number, and the e-wallet details you use to transact. For deposits and withdrawals processed through DANA, OVO, or GoPay, we record transaction references and amounts so
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we can match payments to your account accurately. We do not store your wallet PIN or full card numbers. Beyond account registration, we also collect device and session data automatically — your IP address, browser type, and pages visited. This helps us detect unusual login patterns
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and keep your account from being accessed without your knowledge. If you contact our support team, the content of that conversation is stored so we can follow up correctly and not ask you to repeat yourself. We do not sell your personal data to advertisers or
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unrelated third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those platforms require to complete your transaction. Retention periods follow what is required under applicable regulations for financial records; once a retention period ends, data is deleted or anonymised.
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Access to our services is subject to local law and is available only where permitted in your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.